FREQUENTLY ASKED QUESTIONS
How to submit information for a project?
Please fill out the proper form associated with the service you want. If you have any additional comments, pictures or uploads send them via email to firstname.lastname@example.org. (Add name/service in subject line).
What is the payment process?
All services require a 50% deposit to begin.
What payment methods do you accept at checkout?
We offer two forms of payment. The first form is credit or debit card. The second form is PayPal. We no longer accept cash apps, zelle, or apple pay.
Do you provide refunds?
Please understand that under no circumstance can a deposit refund be given after the purchase.
How can we communicate with you?
All communication with MarkedBA will be done via email. Our team needs to have written communication to ensure both parties are on the same page.
What are the Hours of operation?
MarkedBA operates Monday-Friday, 9:00 am - 5:00 pm, special accommodations can be made after 5:00pm. We do not work on weekends or holidays.
Do you post all of your work?
Yes, unless MarkedBA signs a NDA, the project is under our discretion to share on social media.
Are rush orders available?
Rush orders are case by case and range from $50 - $200 depending on the deadline.
What's the standard turnaround time?
Banner Design: 3 - 5 Business Days for initial mockup
Brand Identity Kit: 5 - 7 Business Days for initial mockup
Business Card Design ONLY: 3 - 5 Business Days for initial mockup
Content Video Edit: 5 - 7 Business Days for initial mockup
eBook Design: 7 - 10 Business Days for initial mockup
Flyer Design: 3 - 5 Business Days for initial mockup
Logo Design: 7 - 14 Business Days for initial mockup
Merchandise Design ONLY: 7 - 10 Business Days for initial mockup
On-Site Content Gathering: 5 - 7 Business Days for initial mockup
Social Media Audit: 7 - 14 business days for initial mockup
Social Media Makeover: 7 - 10 Business Days for initial mockup